Spex Asia’s Q1 2020 review: Accept & Adapt. The new smart casual dress code: Shirt and underwear
Not that long ago, most people were saying that mass working from home is not possible and not feasible.
Within a few weeks’ time we’ve seen entire industries, including the BPO and Call Center industry of the Philippines, successfully transitioned to a work from home situation (due to restrictions imposed by the covid19 virus). Click to read further…
Spex Asia’s 2019 review
A big thank you to all our clients, partners and everyone we have worked with over the past 4 years!
Spex Asia is turning 4 this month and we are extremely proud and grateful to have worked with so many great companies on various campaigns providing world class telesales and lead generation outsourcing services, since our establishment in 2016. Click to read further…
Through regular industry meetings that we attend, we make sure to stay informed and involved with what is happening in the events and MICE industry. An ongoing topic that is being brought up is that of Sustainability. Click to read further…
Q3 traditionally is our busiest Quarter, and it certainly lived up to that…
We are on track for another record-breaking year in terms of the outsourced sales revenue we will bring in on behalf of our clients, as well as in terms of appointments set and guests invited for our clients’ events! Click to read further…
GDPR 1 year further: Can we still make cold calls and do email marketing?
On 25 May 2018 GDPR became enforceable, impacting companies globally in terms of how they capture, process and store personal information.
Since there is no fixed handbook with set guidelines, where you tick a few boxes to ensure you are GDPR compliant, it’s up to each company to make sure they have understood what is required and to have the right processes in place to ensure compliance with the data and privacy protection standards under GDPR. Click to read further…
According to a study conducted by the University of Queensland in Australia “Plastic is killing more than 1.1 million seabirds and animals every year”. Click to read further…
Your return on having an updated database
I always tell (existing and prospective) clients that updating their existing database or building a new database by a dedicated resource, must be seen as an investment that will pay itself off, when the updated database is used for either marketing or (tele)sales activities. Click to read further…
A letter from the Director 2018
As we are nearing the end of the year, we can reflect and look back on a successful and exciting 2018 for Spex Asia.
We have achieved lots of milestones this year: From the growing number of seats our call center is having, to revenue we have brought in for our clients, to number of agents who have passed their 2 year mark with Spex Asia and successfully continue to grow and develop with us into their 3rd year! Click to read further…
A telesales agent is constantly on the phone, making calls, reaching out to new prospects, doing follow up calls, searching for new contact details, sending proposals and… once a week there will be a weekly review meeting with their manager or client to discuss how things are going and what progress has been achieved during the previous week. Click to read further…
I had a long sales call, but did not manage to extract much information from my prospect…
Sales agents will often be very pleased when they finish a long conversation with a potential client, especially when they were able to answer most of the questions asked by the prospect.
When asked how the call went, they will say it went very well since they had a long conversation and were able to answer and clarify all the questions their prospect had asked them.
However, they are not sure about what useful information they were able to uncover during the call. All they did was focus on answering questions! Click to read further…
Why do I hear myself answering my own questions?…
When reaching out to prospects over the phone, sales agents tend to get carried away in their enthusiasm and if they don’t get a response to a question they have asked, then they:
- Start to answer the question themselves
- Start to explain the question
- Give a multiple choice option to which the client can reply with just yes or no Click to read further…
Is it worth investing in updating and cleansing of your database, or will a good sales person or marketer be able to make up for a poor database and generate quality leads and reach out to them right away? Click to read further…
Is all Outsourcing Created, Equal? No, and find out why…
Outsourcing is no longer a nascent industry, and while it has impacted or touched nearly all facets of the business world, not all call centers are created equal. The size and focus of a call center which help industries outsource parts of their business, usually non-core functions, is varied. Some call center hubs are miniature cities, staffing thousands of employees and handling everything from credit cards, insurance, time shares, mobile phone plans and more, while others decide to have a more narrowed focus with the aim of mastering the outsourcing process for one specific industry or function. Click to read further…
What makes a good outsourcing partner, for your sales operations?…
A good outsourcing partner does more than just provide a seat, a phone and computer access with a desk at a fixed price. They should add value to your operations through their involvement and leaning on their experience and structure already in place. Click to read further…
Outsourcing the sales operation for your organization, easy right?…
A successful outsourced sales project, can in most cases be defined by the following indicators:
- Growth in sales revenue
- Cost of sales decreased
- Customer experience and brand perception are not (negatively) affected by the initiative
- Click to read further…
When you get to the pricing stage during the sales call (this should be in the latter part of the call), and you have an early bird (or other) promotion you can offer, make sure to always state the regular/full price first. Click to read further…
Does Consultative Selling work through a Call Centre?…
Most organizations will consider the use of Call Centres for highly transactional, B2C sales processes, such as credit card sales, insurance sales and other fast paced sales processes. Click to read further…